Terms and Conditions

These Terms and Conditions ("Terms") are a contract between you and Startbase LTD ("Startbase", "we", "us", or "our") for use of ActionFlows.ai (the "Platform"). Startbase LTD is registered in England and Wales under company number 15278821. Registered office: 24-26 Arcadia Avenue, FIN009, London, England, N3 2JU.

The following documents also form part of your agreement with us: these Terms, the Privacy Policy, the Cookie Policy, and the Disclaimer (together, the "Agreements").

By accessing or using the Platform you agree to the Agreements. If you do not agree, do not use the Platform.

1. Who may use the Platform

You must be at least 18 years old. If you use the Platform for an organisation, you confirm you have authority to bind that organisation.

2. The Platform

ActionFlows.ai is a workflow and agent platform. Features can include visual flows, agents, schedules, APIs, templates, credentials, and connections to third-party AI models, apps, and MCP servers. We may add, change, or withdraw features.

Current plan names, included credits, seat or usage limits, and prices are shown on /pricing and in your organisation billing settings. They may change. We do not treat marketing pages as a fixed specification of every feature.

3. Accounts and organisations

You must provide accurate information and keep it current. You are responsible for credentials, API keys stored in the Platform, and activity under your account.

You may create or join an organisation. Administrators control invitations, roles, and access. We may refuse, suspend, or close an account if we reasonably believe these Terms have been broken or the Platform is at risk.

4. Communications

We send service messages needed to run your account (security, billing, outages, and changes to the Agreements). We send marketing emails only if you have opted in or another lawful basis applies. You can unsubscribe from marketing at any time. Creating an account does not by itself consent to marketing.

5. Purchases, subscriptions, and credits

Paid features are billed through Stripe. We do not take shipping addresses. We do not currently offer PayPal as a payment method.

Plans

We currently offer Free, Beta, Starter, Pro, Scale, and Enterprise plans. Availability of Beta is limited. Enterprise is priced individually. Monthly and yearly billing may be available depending on the plan.

At the end of a paid billing cycle, a subscription renews on the same cycle unless you or we cancel it. You can cancel from organisation billing settings or by emailing [email protected]. Cancellation takes effect at the end of the period already paid, unless a specific Enterprise agreement says otherwise.

Credits

Paid and trial plans may include credits that refresh on the billing cycle shown in the product. Credits are consumed when you run flows, agents, or other billable features. Unused credits do not roll over unless we say so for that plan. Extra credits may be purchased where the product offers them. Credits already consumed are not refundable.

Price changes

We may change prices. For an existing paid subscription we will give reasonable notice before the new price applies to the next cycle. If you do not agree, cancel before the new cycle starts.

Failed payments

If a charge fails, we may retry, invoice you, or suspend paid features until payment succeeds.

6. Refunds

• Monthly plans: We may give a prorated refund for the unused part of the current cycle if you are dissatisfied, you contacted support, and we cannot resolve the issue.
• Yearly plans: We may give a prorated refund if you request it within 30 days of the charge and we cannot resolve the issue.
• Enterprise: Refunds follow your Enterprise agreement.
• Credits and usage: Consumed credits and other usage-based charges are not refundable.

Refund requests: [email protected]. Statutory consumer rights that cannot be excluded remain available where they apply.

7. Your content and flows

You retain rights in content you create on the Platform ("Content"), including flows and prompts. You grant us a licence to host, copy, and process Content solely to provide and secure the Platform.

You confirm you have the rights needed for Content and for every third-party account you connect. You must not upload unlawful content or content that infringes other people's rights.

We may remove Content or disable a flow that we reasonably believe breaches these Terms or the law.

8. Integrations, AI models, and MCP

You are responsible for authorising third-party services, complying with their terms, and configuring credentials safely. We do not control those services. A flow may stop working if a provider changes its API, pricing, or terms.

Data you send to an AI model or integration is processed by that provider. See the Privacy Policy.

We may change or withdraw an integration. Where we can, we will give notice, but emergency security changes may be immediate.

9. Acceptable use

You must not use the Platform to:

• break the law or these Terms
• harm minors
• infringe intellectual property or privacy rights
• distribute malware or attempt unauthorised access
• send spam or abusive traffic
• interfere with the Platform or other users
• process special category or regulated data except as allowed by a written agreement with us
• resell the Platform except under an Enterprise or partner agreement

We may rate-limit, suspend, or terminate use that threatens the Platform or other customers.

10. Intellectual property

The Platform, including software, design, and our trademarks, belongs to Startbase LTD or its licensors. These Terms do not transfer ownership to you. You may not copy, reverse engineer, or create a competing service from the Platform except as allowed by mandatory law.

Templates and examples we provide remain our property. Your flows remain yours as described above.

11. Copyright complaints

If you believe Content on the Platform infringes copyright, email [email protected] with a description of the work, the URL or location of the material, your contact details, and a statement that you are authorised to act. We will review notices in good faith. Users in the United States may also send a notice intended to comply with the DMCA.

12. Feedback

If you send ideas or error reports, we may use them without obligation to you.

13. Data protection

Our Privacy Policy explains how we process personal data. If you need a data processing agreement, email [email protected].

You are responsible for personal data you run through flows, including lawful instructions to us and to third-party providers you choose.

14. Security

We take reasonable measures to protect the Platform. You must protect your passwords, sessions, organisation membership, and secrets stored in credentials. Notify us promptly of unauthorised access at [email protected].

15. Availability

We aim to keep the Platform available. We do not guarantee uninterrupted or error-free service. Scheduled and emergency maintenance may cause downtime. Status information is published at https://status.actionflows.ai.

Uptime percentages, service credits, or other service levels apply only if they are written in an Enterprise or other signed agreement. The plan names Pro and Scale on the pricing page do not by themselves create an SLA.

16. Disclaimer of warranties

The Platform is provided "as is" and "as available". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that flows will produce any particular result, that third-party AI output is accurate, or that integrations will remain available.

Nothing in the Agreements excludes liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence, or for fraud.

17. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill
• our total liability arising from the Platform is limited to the fees you paid us for the Platform in the 12 months before the claim. If you paid nothing in that period, the cap is £100

These limits apply whether the claim is in contract, tort, or otherwise, except where the law forbids them.

18. Indemnity

You will indemnify Startbase LTD against claims, damages, and reasonable legal costs arising from your Content, your flows, your use of third-party services, or your breach of these Terms, except to the extent caused by our wilful misconduct.

19. Termination

You may stop using the Platform and delete your account in account settings, or by emailing [email protected].

We may suspend or terminate access immediately if you breach these Terms, if required by law, or if we discontinue the Platform. If we discontinue the Platform for convenience we will give reasonable notice where practicable.

After termination, your right to use the Platform ends. Sections that should survive (including intellectual property, disclaimers, liability limits, and governing law) survive.

If a paid subscription is cancelled, the organisation is typically moved to the Free plan at the end of the paid period, with reduced functionality, unless you request deletion.

20. Changes to the Platform and to these Terms

We may change the Platform. We may amend these Terms by posting an updated version with a new "Last updated" date. For material changes we may also email you. Continued use after the change takes effect constitutes acceptance. If you do not agree, you must stop using the Platform.

21. Governing law and disputes

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that either party may seek interim relief in any court. If you are a consumer resident in the UK or EEA, you may also bring proceedings in your country of residence where the law gives you that right.

If you are using the Platform as a business, any dispute (including about the existence or termination of these Terms) may instead be referred to arbitration under the LCIA Rules. There will be one arbitrator. The seat is London. The language is English.

You may only bring claims against us in your individual capacity, not as part of a class or representative action, unless the law of your residence forbids that waiver.

22. General

If we do not enforce a provision, that is not a waiver. If a provision is unenforceable, the rest remains in effect. The Agreements are the entire agreement for the Platform and replace prior terms for the same subject. You may not assign these Terms without our consent. We may assign them as part of a reorganisation or sale.

23. Contact

Startbase LTD

24-26 Arcadia Avenue, FIN009

London, England, N3 2JU

United Kingdom

Company number: 15278821

Support and billing: [email protected]

Data processing agreements: [email protected]